{"xsrfToken":"5af3a0252bd7e8ed12062e81d3ccd452f95fece4_lout","branding":{"id":"14","key":"sup","name":"NatureMetrics Customer Support","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#101217","headerLinkHoverBGColor":"#101217","headerBadgeColor":"#101217"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b574830-e96c-4dfe-ac99-d4767ac89d69/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjIwYmJjYS01ODJiLTQzOTYtYjAxNS0zMDE0ODA3OGU3Y2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiNTc0ODMwLWU5NmMtNGRmZS1hYzk5LWQ0NzY3YWM4OWQ2OSI6WyJyZWFkIl19LCJleHAiOjE2OTU3NzEyNDIsIm5iZiI6MTY5NTc3MDY0Mn0.rDP8wGHUbHbnmWQhdoqUjdEDL6sMGiC6ImMk6hqW1Uc&client=c220bbca-582b-4396-b015-30148078e7cb&mode=fit","logoId":"8b574830-e96c-4dfe-ac99-d4767ac89d69","isLogoAvailable":true,"helpCenterTitle":"You can raise a request for NatureMetrics using the options provided.","sharedPortalName":"Welcome!","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"You can raise a request for NatureMetrics using the options provided.","sharedPortalName":"Welcome!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"14","key":"sup","projectId":10050,"serviceDeskId":14,"name":"NatureMetrics Customer Support","description":"<p>Welcome! Please raise a ticket with our Customer Success team using the form below.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":true,"reqTypes":[{"id":"152","name":"Invoicing and billing questions","descriptionHtml":"","callToAction":"Invoicing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[39],"key":""},{"id":"154","name":"Kits","descriptionHtml":"","callToAction":"Kits","introHtml":"<p>Do you need assistance with your delivery or the kit contents?</p>","icon":10538,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[39],"key":""},{"id":"164","name":"Logistics request","descriptionHtml":"","callToAction":"Logistics request","introHtml":"<p>Let us know your samples are ready for return, select this to book your collection.</p>","icon":10487,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[39],"key":""},{"id":"172","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>I need help with something else.</p>","icon":10516,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[39],"key":""},{"id":"151","name":"Reporting","descriptionHtml":"","callToAction":"Reporting","introHtml":"<p>Do you have a question regarding your report?</p>","icon":10523,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[39],"key":""},{"id":"171","name":"Sampling","descriptionHtml":"","callToAction":"Sampling","introHtml":"<p>Are you having trouble on-site?</p>","icon":10486,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[39],"key":""},{"id":"155","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"207","name":"Platform","descriptionHtml":"","callToAction":"Platform","introHtml":"<p>Having trouble accessing or viewing your data on the platform?</p>","icon":10470,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"156","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Get help with the portal or app.</p>","icon":10544,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"157","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"158","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":39,"name":"General"}],"orderMapping":{"39":[154,171,164,152,151,172]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"05a14a33-d3aa-3db4-b2e1-b35426bc2e5a","appLinkName":"System Confluence","appLinkUrl":"https://naturemetrics.atlassian.net/wiki","spaceKey":"SUP","spaceName":"NatureMetrics Support","spaceUrl":"https://naturemetrics.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":14,"kbLinkDomainURLs":["https://naturemetrics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Welcome!","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://naturemetrics.atlassian.net/wiki","kbLinkDomainURLs":["https://naturemetrics.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/14?xdm_e=https%3A%2F%2Fnaturemetrics.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1OTZhNTBiOTc0ZDc2ZjQxODYzMWE0NjhjYTNlYzJmNGIyNGEyMmJmY2E3NWZjYmIxNWQ1YzdiYTlmOWZkZWFmIiwiaXNzIjoiYmY5ZTNhYTctNmVhNC0zODk1LWFmNzktNTQ4MzBkYzYxZWJmIiwiY29udGV4dCI6e30sImV4cCI6MTY5NTc3MTU0MiwiaWF0IjoxNjk1NzcwNjQyfQ.AXKPU9ait6rxtIUa-fjjq_SpBB4j_zbkX3eu11rNj2k\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJmOWUzYWE3LTZlYTQtMzg5NS1hZjc5LTU0ODMwZGM2MWViZiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUCIsImlkIjoiMTAwNTAifX19LCJleHAiOjE2OTU3NzE1NDIsImlhdCI6MTY5NTc3MDY0Mn0.ZmAvYpv1LMfK_GlpWDjxoJGG0gUDjfWmtQ6ly3-iVFE\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"10050\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"10050\\\",\\\"servicedesk.serviceDeskId\\\":\\\"14\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://naturemetrics.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}