{"xsrfToken":"b1ec49de41f5b161a4c640af5808aa1daca05c56_lout","branding":{"id":"14","key":"sup","name":"NatureMetrics Customer Support","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#101217","headerLinkHoverBGColor":"#101217","headerBadgeColor":"#101217"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b574830-e96c-4dfe-ac99-d4767ac89d69/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjIwYmJjYS01ODJiLTQzOTYtYjAxNS0zMDE0ODA3OGU3Y2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiNTc0ODMwLWU5NmMtNGRmZS1hYzk5LWQ0NzY3YWM4OWQ2OSI6WyJyZWFkIl19LCJleHAiOjE3NDQ1OTA2MjUsIm5iZiI6MTc0NDU5MDAyNX0.t3RHGMXno3-Q-EsGuN_aDI3PFSGiFgM2fbC9WuwrnqY&client=c220bbca-582b-4396-b015-30148078e7cb&mode=fit","logoId":"8b574830-e96c-4dfe-ac99-d4767ac89d69","isLogoAvailable":true,"helpCenterTitle":"You can raise a request for NatureMetrics using the options provided.","sharedPortalName":"Welcome!","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"You can raise a request for NatureMetrics using the options provided.","sharedPortalName":"Welcome!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"sup","projectId":10050,"serviceDeskId":14,"name":"NatureMetrics Customer Support","description":"<p>Welcome! Please raise a ticket with our Customer Support team using the form below.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"248","name":"Booking a sample return","descriptionHtml":"","callToAction":"Booking a sample return","introHtml":"","icon":10487,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[51],"key":""},{"id":"266","name":"GCN Request","descriptionHtml":"<p>Thank you for reaching out to our support team. We understand that you have an enquiry related to our GCN (Great Crested Newt) services or products.</p>\n<p>To better assist you and ensure we can provide an accurate and timely response, please complete the following form with the necessary details:</p>","callToAction":"GCN Request","introHtml":"","icon":10579,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[74],"key":""},{"id":"249","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"","icon":10487,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[51],"key":""},{"id":"247","name":"How do I return my samples","descriptionHtml":"","callToAction":"How do I return my samples","introHtml":"","icon":10487,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[51],"key":""},{"id":"250","name":"Invoice not received","descriptionHtml":"","callToAction":"Invoice not received","introHtml":"","icon":10484,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[52],"key":""},{"id":"251","name":"Invoice query","descriptionHtml":"","callToAction":"Invoice query","introHtml":"","icon":10484,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[52],"key":""},{"id":"152","name":"Invoicing and billing questions","descriptionHtml":"","callToAction":"Invoicing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[52],"key":""},{"id":"256","name":"Kit contents query","descriptionHtml":"","callToAction":"Kit contents query","introHtml":"","icon":10481,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[48],"key":""},{"id":"154","name":"Kits","descriptionHtml":"","callToAction":"Kits","introHtml":"<p>Do you need assistance with your delivery or the kit contents?</p>","icon":10538,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[48],"key":""},{"id":"255","name":"My kits have not yet arrived","descriptionHtml":"","callToAction":"My kits have not yet arrived","introHtml":"","icon":10481,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[48],"key":""},{"id":"288","name":"NatureMetrics eDNA Store Queries","descriptionHtml":"<p>If your organisation or project has a NatureMetrics login, please contact your Project Admin or Customer Admin who will be able to setup your account, via the <a href=\"https://platform.naturemetrics.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NatureMetrics Intelligence Platform</a>.</p>","callToAction":"NatureMetrics eDNA Store Queries","introHtml":"<p>Ask a question that may help your use of the platform.</p>","icon":10579,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[81],"key":""},{"id":"232","name":"NatureMetrics Intelligence Platform Access Request","descriptionHtml":"<p>If your organisation or project has a NatureMetrics login, please contact your Project Admin or Customer Admin who will be able to setup your account, via the <a href=\"https://platform.naturemetrics.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NatureMetrics Intelligence Platform</a>.</p>","callToAction":"NatureMetrics Intelligence Platform Access Request","introHtml":"<p>Request a new account, change to an existing account or report issues with logging in.</p>","icon":10494,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[55],"key":""},{"id":"233","name":"NatureMetrics Intelligence Platform Queries","descriptionHtml":"<p>If your organisation or project has a NatureMetrics login, please contact your Project Admin or Customer Admin who will be able to setup your account, via the <a href=\"https://platform.naturemetrics.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NatureMetrics Intelligence Platform</a>.</p>","callToAction":"NatureMetrics Intelligence Platform Queries","introHtml":"<p>Ask a question that may help your use of the platform.</p>","icon":10491,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[55],"key":""},{"id":"172","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>I need help with something else.</p>","icon":10516,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[54],"key":""},{"id":"252","name":"Payment query","descriptionHtml":"","callToAction":"Payment query","introHtml":"","icon":10484,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[52],"key":""},{"id":"263","name":"Product Ideas and Suggestions","descriptionHtml":"<p>We look forward to hearing your valuable ideas through the questions in this section. Thank you sincerely for lending your voice - it directly shapes the evolution of our product. We appreciate you taking the time to assist our development efforts!</p>","callToAction":"Product Ideas and Suggestions","introHtml":"<p>We highly value customer input as we refine and enhance our platform. Our product team regularly reviews ideas and suggestions submitted by users like yourself.</p>\n<p>While we may not be able to respond to every submission directly due to volume, please know that we carefully consider all feedback for integration into future releases. We depend on customer perspectives to help us prioritize improvements that deliver the most value.</p>","icon":10539,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[70],"key":""},{"id":"234","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Report an issue you have experienced in the platform.</p>","icon":10476,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[55],"key":""},{"id":"257","name":"Report damaged shipment","descriptionHtml":"","callToAction":"Report damaged shipment","introHtml":"","icon":10481,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[48],"key":""},{"id":"238","name":"Reporting","descriptionHtml":"","callToAction":"Reporting","introHtml":"<p>Do you have a question regarding your report?</p>","icon":10523,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[53],"key":""},{"id":"171","name":"Sampling","descriptionHtml":"","callToAction":"Sampling","introHtml":"<p>Are you having trouble on-site?</p>","icon":10486,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[50],"key":""},{"id":"254","name":"Sampling delay","descriptionHtml":"","callToAction":"Sampling delay","introHtml":"","icon":10486,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[50],"key":""},{"id":"253","name":"Sampling guidelines","descriptionHtml":"","callToAction":"Sampling guidelines","introHtml":"","icon":10486,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[50],"key":""},{"id":"235","name":"Suggest a Feature or Improvement","descriptionHtml":"","callToAction":"Suggest a Feature or Improvement","introHtml":"<p>Let us know your ideas for a new feature or improvement.</p>","icon":10498,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[55],"key":""},{"id":"155","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"164","name":"Logistics request","descriptionHtml":"<p>To start processing your return, our team will contact you to coordinate details. Please have ready your complete manifest and sales order reference found in the team@naturemetrics.co.uk confirmation email. To ensure all items are transported safely and without any delays please follow the packaging instructions contained within your sampling protocol.</p>","callToAction":"Logistics request","introHtml":"","icon":10487,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"291","name":"NatureMetrics eDNA Store Access Request","descriptionHtml":"","callToAction":"NatureMetrics eDNA Store Access Request","introHtml":"","icon":10511,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"284","name":"NatureMetrics Shop Access Request","descriptionHtml":"","callToAction":"NatureMetrics Shop Access Request","introHtml":"<p>Request a new account, change to an existing account or report issues with logging in.</p>","icon":10496,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"151","name":"Old - Reporting","descriptionHtml":"","callToAction":"Old - Reporting","introHtml":"<p>Do you have a question regarding your report?</p>","icon":10525,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"207","name":"Platform","descriptionHtml":"","callToAction":"Platform","introHtml":"<p>Having trouble accessing or viewing your data on the platform?</p>","icon":10470,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"156","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Get help with the portal or app.</p>","icon":10544,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"157","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"158","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":48,"name":"Kits"},{"id":50,"name":"Sampling"},{"id":55,"name":"NatureMetrics Intelligence Platform"},{"id":81,"name":"NatureMetrics eDNA Store"},{"id":51,"name":"Logistics Request"},{"id":52,"name":"Invoice and Billing"},{"id":53,"name":"Reporting"},{"id":54,"name":"Other"},{"id":70,"name":"Suggestions and Ideas"},{"id":74,"name":"Great Crested Newt Enquiries"}],"orderMapping":{"74":[266],"51":[249,248,247],"49":[164],"54":[172],"52":[252,251,250,152],"70":[263],"48":[257,256,255,154],"53":[238],"50":[254,253,171],"39":[154,171,164,152,151,172],"81":[288],"55":[232,233,234,235]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"05a14a33-d3aa-3db4-b2e1-b35426bc2e5a","appLinkName":"System Confluence","appLinkUrl":"https://naturemetrics.atlassian.net/wiki","spaceKey":"SUP","spaceName":"NatureMetrics Support","spaceUrl":"https://naturemetrics.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":14,"kbLinkDomainURLs":["https://naturemetrics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjIwYmJjYS01ODJiLTQzOTYtYjAxNS0zMDE0ODA3OGU3Y2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQ1OTEyMjUsIm5iZiI6MTc0NDU5MDAyNX0.9BBgF6DM-B9mlqyWrsjOCpj0atYQuy-7nRJc6dlL6pY","targetCollection":"upload-project-10050","endpointUrl":"https://api.media.atlassian.com","clientId":"c220bbca-582b-4396-b015-30148078e7cb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":252,"projectId":10050,"form":{"name":"Payment query","descriptionHtml":"","callToAction":"Payment query","intro":"","instructions":"","icon":10484,"iconUrl":"https://naturemetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10224"],"values":[{"value":"10214","label":" Report received ","selected":false,"children":[]},{"value":"10153","label":"BioPD ","selected":false,"children":[]},{"value":"10217","label":"Booking a sample return","selected":false,"children":[]},{"value":"10149","label":"Customer Success","selected":false,"children":[]},{"value":"10246","label":"Emailed request","selected":false,"children":[]},{"value":"10218","label":"How do I return my samples","selected":false,"children":[]},{"value":"10148","label":"IT","selected":false,"children":[]},{"value":"10184","label":"Internal Ops","selected":false,"children":[]},{"value":"10221","label":"Invoice not received","selected":false,"children":[]},{"value":"10222","label":"Invoice query","selected":false,"children":[]},{"value":"10223","label":"Invoicing and billing questions","selected":false,"children":[]},{"value":"10137","label":"Jira","selected":false,"children":[]},{"value":"10225","label":"Kit contents query","selected":false,"children":[]},{"value":"10227","label":"Kits - General","selected":false,"children":[]},{"value":"10220","label":"Logistics Request - General","selected":false,"children":[]},{"value":"10219","label":"Logistics request","selected":false,"children":[]},{"value":"10226","label":"My kits have not yet arrived ","selected":false,"children":[]},{"value":"10235","label":"Other - General ","selected":false,"children":[]},{"value":"10224","label":"Payment query","selected":false,"children":[]},{"value":"10248","label":"Product Idea Suggestions","selected":false,"children":[]},{"value":"10152","label":"Products","selected":false,"children":[]},{"value":"10138","label":"Public website","selected":false,"children":[]},{"value":"10228","label":"Report damaged shipment","selected":false,"children":[]},{"value":"10215","label":"Report not received ","selected":false,"children":[]},{"value":"10234","label":"Reporting - General","selected":false,"children":[]},{"value":"10231","label":"Sampling - General","selected":false,"children":[]},{"value":"10230","label":"Sampling delay","selected":false,"children":[]},{"value":"10229","label":"Sampling guidelines ","selected":false,"children":[]},{"value":"10216","label":"Unable to access report via portal ","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10129","fieldConfigId":"10311","label":"Customer name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10134","fieldConfigId":"10316","label":"Customer email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10130","fieldConfigId":"10312","label":"Sales order number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/252","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/252","calendarParams":{"firstDay":0,"date":"2025-04-14T01:20:25+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"05a14a33-d3aa-3db4-b2e1-b35426bc2e5a","appLinkName":"System Confluence","appLinkUrl":"https://naturemetrics.atlassian.net/wiki","spaceKey":"SUP","spaceName":"NatureMetrics Support","spaceUrl":"https://naturemetrics.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":14,"kbLinkDomainURLs":["https://naturemetrics.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjIwYmJjYS01ODJiLTQzOTYtYjAxNS0zMDE0ODA3OGU3Y2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQ1OTEyMjUsIm5iZiI6MTc0NDU5MDAyNX0.9BBgF6DM-B9mlqyWrsjOCpj0atYQuy-7nRJc6dlL6pY","targetCollection":"upload-project-10050","endpointUrl":"https://api.media.atlassian.com","clientId":"c220bbca-582b-4396-b015-30148078e7cb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":13,"updated":"2023-11-10T08:14:25.739752Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[252],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":13,"name":"Payment query","submit":{"lock":false,"pdf":true},"templateFormUuid":"e3790f21-6708-49c1-8887-97698ecd8865"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"61f3737b-8847-4de6-af47-b9be68d0045d"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cd","label":"Do you wish to inform us of a payment issue regarding your invoice?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes  - please provide details of your query and submit request","other":false},{"id":"2","label":"No – please provide a summary of your enquiry below and submit the request","other":false}],"questionKey":""}}},"uuid":"e3790f21-6708-49c1-8887-97698ecd8865"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":13,"updated":"2023-11-10T08:14:25.739752Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[252],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":13,"name":"Payment query","submit":{"lock":false,"pdf":true},"templateFormUuid":"e3790f21-6708-49c1-8887-97698ecd8865"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"61f3737b-8847-4de6-af47-b9be68d0045d"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cd","label":"Do you wish to inform us of a payment issue regarding your invoice?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes  - please provide details of your query and submit request","other":false},{"id":"2","label":"No – please provide a summary of your enquiry below and submit the request","other":false}],"questionKey":""}}},"uuid":"e3790f21-6708-49c1-8887-97698ecd8865"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/14?xdm_e=https%3A%2F%2Fnaturemetrics.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1OTZhNTBiOTc0ZDc2ZjQxODYzMWE0NjhjYTNlYzJmNGIyNGEyMmJmY2E3NWZjYmIxNWQ1YzdiYTlmOWZkZWFmIiwiaXNzIjoiYmY5ZTNhYTctNmVhNC0zODk1LWFmNzktNTQ4MzBkYzYxZWJmIiwiY29udGV4dCI6e30sImV4cCI6MTc0NDU5MDkyNSwiaWF0IjoxNzQ0NTkwMDI1fQ.K-7hlD6ZHX_wGmjqOogoZh1g3KdaOzaB1985dVFMx9o\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJmOWUzYWE3LTZlYTQtMzg5NS1hZjc5LTU0ODMwZGM2MWViZiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvbmF0dXJlbWV0cmljcy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9uYXR1cmVtZXRyaWNzLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUCIsImlkIjoiMTAwNTAifX19LCJleHAiOjE3NDQ1OTA5MjUsImlhdCI6MTc0NDU5MDAyNX0.GO1EujnYN1WNm4WO_Z1vx2HnS47UNVn28uAZvjPoZfo\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://naturemetrics.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://naturemetrics.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"10050\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"10050\\\",\\\"servicedesk.serviceDeskId\\\":\\\"14\\\",\\\"servicedesk.requestTypeId\\\":\\\"252\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://naturemetrics.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=naturemetrics","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b1ec49de41f5b161a4c640af5808aa1daca05c56_lout","baseUrl":"https://naturemetrics.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://naturemetrics.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c220bbca-582b-4396-b015-30148078e7cb","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e0fe81754fc543e3ab3bc39337c06356","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}